You Asked, We Answered

FREQUENTLY ASKED QUESTIONS

WHAT IS ROUTE SERVICE AND HOW DOES IT DIFFER FROM A LEASE?

The main difference is who collects, counts and distributes the money collected from the equipment. 


Route Service is the traditional name given for our full service plans. It is similar to a lease, in that we provide you with Speed Queen® washers and dryers. We still repair and maintain the equipment for free. However, in a lease, you will pay a monthly flat rate and be able to collect and count the coins yourself. In Route Service, we do all of that for you and we split the monthly revenue based on a negotiated percentage.

WHAT MAKES YOUR COMPANY DIFFERENT THAN YOUR COMPETITION?

Quite simply, we can offer your community a higher quality of service.

We are a local company with our main office still located within our service area. We train our own technicians in house and do not rely on outsourcing our repairs to other companies or general appliance repair technicians. We specialize in ONLY repairing commercial laundry equipment and as more and more technology is pumped into our appliances, we are training our service techs to be able to identify any problems and repair them in a timely manner.

WHY DO PROPERTY MANAGERS USE SERVICES LIKE YOUR COMPANY?

Cost. We have purchasing power with all of our vendors and this allows us to buy the equipment, parts and any other accessories needed at lower prices than anyone else. We also know how to repair the equipment, so when something does break, you make one phone call or email to us and we generally have it repaired within a couple days. This saves you time from having to find a repair person, hoping they know your specific make and model of equipment. 

Commercial repairs are expensive. You can expect commercial repair techs to charge 2-3 times what a domestic repairman would charge. And there is no guarantee they will fix the problem, leaving you with a machine that is still broken, a huge bill for the techs time and a headache knowing you have to start over looking for someone else. 

Convenience. Everyone is busy these days and to have to take time out of your hectic schedule to go collect the coins, count them and then lug them to a bank is just a hassle.

WHAT ARE THE COSTS INVOLVED WITH ROUTE SERVICE?

$0. Nothing. Nada. Hopefully that gets your attention. 

We will come out and do a free evaluation of your property to see what type of system is best for your community and what type of machines would best suit your tenants. We will also install our equipment for free, service and maintain them for free. 

Good quality laundry equipment is expensive, but it is beneficial in many ways. Your tenants will be more inclined to use newer equipment. You will be happier knowing you have one less thing to deal with in maintaining your communities. Your tenants will be happier with higher quality equipment cleaner clothes.

Don't pay out of pocket for equipment that can cost you thousands of dollars to setup, only to see them breakdown and require pricey repair techs and parts to get you back up and running before they break again. 

Call us today and get started with our Route Service program. Eliminate at least one headache from your day.

WHY DO YOU ONLY USE SPEED QUEEN LAUNDRY EQUIPMENT?

There are many different reasons we use Speed Queen®, however, the main reason is reliability. Over the 25+ years we have been in business, we have tested and repaired many other brands, but Speed Queen® has always been our brand of choice. They are still made in the USA. 

The Speed Queen® motto is, "Built Better to Last Longer." We have been around long enough to attest to this statement. We still see their equipment that is going stronger after 25 years. 

Speed Queen® washing machines also do a superior job at removing dirt and laundry detergent from your clothes compared to other brands.

DO WE HAVE TO DO ANY SERVICE OR MAINTENANCE TO THE EQUIPMENT THAT YOU PROVIDE?

If you are Leasing our equipment, or are part of our Route Service, then No. We do not require you to service the equipment that we provide for you. Regular wear and tear on our equipment is normal, so Parts and Labor will be included for the life of the contract.

Now, if a tenant goes ahead and makes margaritas in one of our washers, we might be a little upset that we weren't invited to the party.

Have a question that we didn't answer here? Contact us today, we’d be happy to help.

 

Sales: (833)-927-4789

Service: (510)-397-8448

Mailing Address: 15808 Hesperian Blvd P.O. Box 989
San Lorenzo, CA 94580

©2019 BY MISSION LAUNDRY EQUIPMENT.