FAQ
Answers to your most frequently asked questions.
What is Route Service, and how does it differ from a lease?
Route Service is the traditional name given for our full service plans. We install Speed Queen equipment and repair free of charge, then split the monthly revenue based on a negotiated percentage. A lease is similar but has a set monthly fee and is suitable for smaller properties.
What makes your company different from your competition?
Quite simply, we can offer your community a higher quality of service.
We are a local family owned company with our main office located within our service area. We train our own technicians in house and do not rely on outsourcing our repairs to other companies or general appliance repair technicians. We specialize in ONLY repairing commercial laundry equipment and as more and more technology is pumped into our appliances, we are training our service techs to be able to identify any problems and repair them in a timely manner. It is our goal to maintain a response time of 2 business days or less for service calls.
As a property manager, why should I choose your services?
Cost. We have purchasing power with all of our vendors and this allows us to buy the equipment, parts and any other accessories needed at lower prices. We also know how to repair the equipment, so when something does break, you make one call, text or email to our service line. It is our goal is to respond to service calls within 2 business days or less. This saves you time from having to find a repair person, hoping they know your specific make and model of equipment.
Never spend money on expensive commercial laundry repairs. You can expect commercial repair techs to charge 2-3 times what a domestic repairman would charge. And there is no guarantee they will fix the problem, leaving you with a machine that is still broken, a huge bill for the tech’s time and a headache knowing you have to start over looking for someone else. With our route service agreement or lease, laundry repairs are included.
Convenience. Everyone is busy these days and to have to take time out of your hectic schedule to go collect the coins, count them and then lug them to a bank is just a hassle. We offer different options to save you time – from a variety of laundry payment options for your customers, to having us collect coins for you.
What are the costs involved with Route Service?
$0. Nothing. Nada. Hopefully that gets your attention!
We will come out and do an evaluation of your laundry room facilities to see what type of program is best for your community and what types of machines would best suit your residents. With Route Service, installation and service are included.
Good quality laundry equipment is expensive, but it is beneficial in many ways. Your residents will be more inclined to use newer equipment. They will be happier with higher quality equipment and cleaner clothes. You will be happier knowing you have one less thing to deal with in maintaining your community.
Call us today or use the button to submit the On-Site Survey and Quote form to us.
Why do you only use Speed Queen laundry equipment?
There are many different reasons we use Speed Queen®, however, the main reason is reliability. Over the 30+ years we have been in business, we have tested and repaired many other brands, but Speed Queen® has always been our brand of choice. They are still made in the USA.
The Speed Queen® motto is, “Built Better to Last Longer.” We have been around long enough to attest to this statement.
Speed Queen® washing machines also do a superior job at removing dirt and laundry detergent from your clothes compared to other brands.
Do we have to do any service to the equipment you provide?
If you are a Route Service customer or are leasing equipment from us, service is included. Regular wear and tear on equipment is normal, so parts and labor will be included for the life of the contract.
Find many of the answers that you are looking for in our troubleshooting support area.
Browse our how-to videos and downloadable user manuals.
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Which laundry solutions is right for you?
Route Service
A revenue sharing program where we install and maintain the equipment free of charge. We offer a free evaluation of your property to see what type of system is best for your community and what type of laundry machines best suit your residents.
Laundry room management
Equipment Lease
A lease is preferable if you would like the benefit of having new equipment but would prefer to pay a monthly fee. Leasing is suitable for smaller properties. Contact us to discuss what makes sense for your needs.
Pay monthly
Purchase Equipment
Known as the industry leader in the commercial laundry world with products that are still made in America, Speed Queen has built a reputation for quality and efficiency with an attention to detail in every machine.